New Billing system
We are currently implementing a new billing system. The new billing system will merge our offline and online billing process into one system. It will also allow customers to automatically top-up balances and manage subscriptions. Customers utilising offline payment methods and manual order generation have been migrated to the new billing system.
Assistance with billing
The following payment methods are accepted during the checkout process
- American Express
Refunds are available on orders not yet complete or completed within the last 30 days. To request a refund visit the specific order management page and cancel the order. Once the order is cancelled there will be the option to Restart or Refund.
Click Refund and a refund request will be placed. Refunds are processed by the end of the next working day.
Refunds are not available for orders completed more than 30 days prior. Account points are also non-refundable.
1.Login to your account here: https://my.servertastic.com/details
2.Under Payment Method select to enter new card details.
3.Enter the card number as 4929 4929 4929 4929
4.Enter CSC as 123
5.Agree to Terms of Service
6.Click Update My Information
Your existing card details will now be overwritten and you will receive a confirmation email.
Updated 22 days ago