Users will notice when logging out a confirmation page will now be presented. This is to improve security around the logout process and prevent accidental logouts.
The support ticket system has been updated. Any customers having issues accessing the system should first attempt a hard refresh in browser. All existing support tickets have been imported.
We are aware of a number of issues regarding SSL certificates and the status of orders. This is now being resolved and will be fixed within the hour.
We are aware that there have been a few issues over the last month with Sectigo orders. This is mainly due to Sectigo having essential maintenance works. We are under the impression that this will become less frequent moving forward.
We are excited to announce that we can now offer SiteLock Website Security plans. Join 16 million websites already protected by SiteLock. Take a look at the packages here for more information.
We have updated the Regional Pricing document with the new information.
We have recently added the ability to manage your site seal settings. This is for Geotrust, Thawte and DigiCert products which have additional options. You should now see the Manage Site Seal button appear on these orders.
DigiCert have introduced regional pricing to all partners. As such we have had to implement a number of changes to both our retail website and reseller system. For further information about the regional pricing please see our Regional Pricing article.
From 31 May 2021 Thawte branded certificates will no longer be available via the retail website. They will only be available via the reseller portal. This change is as a result of Servertastic moving to streamline our product offering to retail customers.
Updates to the DigiCert validation process mean they now align with Sectigo. FILE and DNS Auth strings should be placed on the relevent sub-domain if the order is for a sub-domain.