System issues

We are aware of a number of issues regarding SSL certificates and the status of orders. This is now being resolved and will be fixed within the hour.

Issues with Sectigo orders

We are aware that there have been a few issues over the last month with Sectigo orders. This is mainly due to Sectigo having essential maintenance works. We are under the impression that this will become less frequent moving forward.

SiteLock Website Security

We are excited to announce that we can now offer SiteLock Website Security plans. Join 16 million websites already protected by SiteLock. Take a look at the packages here for more information.

removed

Regional Pricing Removed

We have updated the Regional Pricing document with the new information.

added

Ability to manage site seal settings

We have recently added the ability to manage your site seal settings. This is for Geotrust, Thawte and DigiCert products which have additional options. You should now see the Manage Site Seal button appear on these orders.

DigiCert Regional Pricing

DigiCert have introduced regional pricing to all partners. As such we have had to implement a number of changes to both our retail website and reseller system. For further information about the regional pricing please see our Regional Pricing article.

deprecated

Thawte Branded Certificates

From 31 May 2021 Thawte branded certificates will no longer be available via the retail website. They will only be available via the reseller portal. This change is as a result of Servertastic moving to streamline our product offering to retail customers.

improved

DigiCert FILE and DNS Auth now supports sub-domains

Updates to the DigiCert validation process mean they now align with Sectigo. FILE and DNS Auth strings should be placed on the relevent sub-domain if the order is for a sub-domain.

deprecated

API XML Responses

API responses using XML are being deprecated. Support is no longer available when using the XML API.

added

Site Seal Information Added

It is now possible to obtain the Site Seal information from the order page. Cimply click the Obtain Site Seal button. This will then either display teh Site Seal code or a URL of where to obtain the Site Seal depending on the product.