The DigiCert system has been unreliable at present in obtaining the DCV validation string for FILE and DNS entries. We have deployed an update in an attempt to retry to obtain this information where the original call has failed. We will continue to monitor.

From 31 September 2023 api2.servertastic.com will issue a 410 - Gone result. Please ensure you update your resources to utilise api.servertastic.com/v2/

The new Feature Request and Feedback system is live for customers. This will be used to show what we are currently working on, requests made by customers and the current product roadmap. Take a look and make any requests https://product.servertastic.com

Added additional validation to the CSR key size checking as part of the order process to reduce errors when submitting orders. Supported Key sizes are RSA2048, RSA3072, RSA4096, p-256, p-384

Users will notice when logging out a confirmation page will now be presented. This is to improve security around the logout process and prevent accidental logouts.

The support ticket system has been updated. Any customers having issues accessing the system should first attempt a hard refresh in browser. All existing support tickets have been imported.

We are aware of a number of issues regarding SSL certificates and the status of orders. This is now being resolved and will be fixed within the hour.

We are aware that there have been a few issues over the last month with Sectigo orders. This is mainly due to Sectigo having essential maintenance works. We are under the impression that this will become less frequent moving forward.

We are excited to announce that we can now offer SiteLock Website Security plans. Join 16 million websites already protected by SiteLock. Take a look at the packages here for more information.

We have updated the Regional Pricing document with the new information.