Discussions / FAQs
How do I convert a PEM to PFX?
You can achieve this using OpenSSL (Mac OSX includes OpenSSL within Terminal.app) or our converter tool.
Convert Private Key to RSA format
Some hosting systems require the Private key to be in RSA format rather than PEM. You can easily convert these files using OpenSSL.
I need a certificate with CA=True or KeyUsage=CertSign
The above key constraints mean that the certificate is allowed to issue signed certificates. It is not possible to purchase a publicly trusted certificate with these constraints from any Certificate Authority.
Error 111 (net::ERR_TUNNEL_CONNECTION_FAILED): Unknown error
This message is sometimes displayed when accessing an SSL page via a proxy (including our own payment page PayPal).
DigiCert Product Range Price Increase - 10 JULY 2023
On 1st June 2023 DigiCert increased their prices by an average of 8%. We have absorbed the price increase for the last month while we review all of our pricing. DigiCert product range includes RapidSSL, Geotrust, Thawte and DigiCert.
How do I download my intermediate certificate?
Once the order is complete there is the option to download the certificate from the order management page within your account. Within the Certificates section of the order management page is the option to select [Show CA Certs]. Clicking this will reveal the intermediate and root certificates linked to your certificate.
Can I get an EV SSL Wildcard Certificate?
Due to strict validation requirements set down by all Certificate Authorities wildcard EV certificates are not available from any provider.
Why was my order cancelled before it was issued?
There are a few reasons why the order may be cancelled before it was issued.
CSR does not contain a wildcard domain as expected
Sectigo SSL OV - 1 year / 2 year certificates
We usually order Sectigo SSL OV certificates for 1 or 2 years due to the short lived nature of some of our sites and the new guidance for the maximum life of a certificate.
But i can no longer find Sectigo SSL OV for 1 or 2 years, have these been removed?