Can I reduce the size of my SmarterTools license?
With SmarterMail, SmarterStats and SmarterTrack it is not possible to renew your license for less mailboxes, sites or agents than the current license. Instead you will have to purchase a new key which may cost less than renewing.
Posted by Andy Gambles about 1 month ago
Change or Add a password for PFX using OpenSSL
Generally, PFX files are generated without a password. When importing and being asked for a password this can normally be left blank. Some systems insist that a password is entered. Therefore we recommend regenerating the PFX file with a password. This can be done using OpenSSL First convert the PFX file to PEM. ```text openssl pkcs12 -in cert.pfx -out cert.pem -nodes ``` Then convert the PEM file back to PFX and specify a password ``` openssl pkcs12 -export -out cert.pfx -in cert.pem Enter Export Passord: Verifying - Enter Export Password: ```
Posted by Andy Gambles about 2 months ago
DigiCert Product Range Price Increase - 10 JULY 2023
On 1st June 2023 DigiCert increased their prices by an average of 8%. We have absorbed the price increase for the last month while we review all of our pricing. DigiCert product range includes RapidSSL, Geotrust, Thawte and DigiCert. We increased retail pricing last month and today we will be increasing reseller pricing. While we have been subjected to an 8% increase in pricing we have absorbed some of this and on average our prices have increased 4% on the DigiCert range. This price increase will be applied today. To compensate resellers with existing points we have applied a 4% credit to all reseller accounts. This has already been applied as a one-off credit. Not all products have increased in price. We are basing the credit applied based on the average increase across the DigiCert range of products. Sectigo products have not had any price changes.
Posted by Andy Gambles 3 months ago
accidentally got wrong domain cert?
I tried to get a domain certificate for "(mydomain)com". My ISP now tells me the PRIMARY needs to be for "www.(mydomain).com". How can I fix this? Your UI didn't allow me to change the primary/add-on. I've already paid for 2 years, so I just want to get through the process. How to do that? I cancelled the certificate, but now I can't get back to issuing a cert for the "www" version or anything else.
Posted by Richard 5 months ago
How do I download my intermediate certificate?
Once the order is complete there is the option to download the certificate from the order management page within your account. Within the Certificates section of the order management page is the option to select [Show CA Certs]. Clicking this will reveal the intermediate and root certificates linked to your certificate. [Download Certificate Docs](https://docs.servertastic.com/docs/https-orders#download-certificate)
Posted by Andy Gambles 7 months ago
90 day SSL certificates
Has anyone heard anything definite about Google wanting to reduce maximum expiry dates to 90 days for SSL certificates? Sectigo and Digicert are the only companies who have mentioned this so far - nothing from Google officially....
Posted by Allen Haigherty 7 months ago
Can't convert CRT to PFX for IIS
Hi, You kindly supplied me with a .crt file, however, I cannot convert this to a .pfx file, required for IIS, since I do not have a private key for the certificate. I tried your converter and OpenSSL but nothing is working sadly. The certificate is a SAN cert, so covered multiple domains. Are you able to convert it for me? Best regards, Liam Young
Posted by Liam Young 12 months ago
Facing a 500 Server Error
Hello, I'm fulfilling the different steps for a new Sectigo OV SSL wildcard certificate. I choosed DNS verification, but when pressing Next after Organization page, I'm facing a 500 server Error. I tried several times and it's always doing the same. I have to start from scratch after some time, without more success...
Posted by Sebastien GELLENONCOURT about 1 year ago
Why was my order cancelled before it was issued?
There are a few reasons why the order may be cancelled before it was issued. **Not Validated within 90 days** If the order has not been validated within 90 days of placing the order then it will automatically be cancelled. **Approver Rejected** An email approver was sent to approve the certificate issuance. The email recipient has rejected the issuance and so the order has been cancelled. **Cancelled by User** The order was cancelled by the user either via the order management page or the API **How to restart your order or request a refund** Please refer to the following guidance on how to restart yoru order or request a refund [Restart Order / Request Refund](https://docs.servertastic.com/docs/cancel-https-order#restart-order) Orders purchased using points automatically receive a credit for orders cancelled.
Posted by Andy Gambles over 1 year ago
Can I get an EV SSL Wildcard Certificate?
Due to strict validation requirements set down by all Certificate Authorities wildcard EV certificates are not available from any provider. You can obtain [EV Multi-Domain SSL certificates](https://www.servertastic.com/ssl-multi-domain).
Posted by Andy Gambles about 2 years ago