Discussions / FAQs

With SmarterMail, SmarterStats and SmarterTrack it is not possible to renew your license for less mailboxes, sites or agents than the current license. Instead you will have to purchase a new key which may cost less than renewing.

Generally, PFX files are generated without a password. When importing and being asked for a password this can normally be left blank. Some systems insist that a password is entered. Therefore we recommend regenerating the PFX file with a password. This can be done using OpenSSL First convert the PFX file to PEM. ```text openssl pkcs12 -in cert.pfx -out cert.pem -nodes ``` Then convert the PEM file back to PFX and specify a password ``` openssl pkcs12 -export -out cert.pfx -in cert.pem Enter Export Passord: Verifying - Enter Export Password: ```

On 1st June 2023 DigiCert increased their prices by an average of 8%. We have absorbed the price increase for the last month while we review all of our pricing. DigiCert product range includes RapidSSL, Geotrust, Thawte and DigiCert. We increased retail pricing last month and today we will be increasing reseller pricing. While we have been subjected to an 8% increase in pricing we have absorbed some of this and on average our prices have increased 4% on the DigiCert range. This price increase will be applied today. To compensate resellers with existing points we have applied a 4% credit to all reseller accounts. This has already been applied as a one-off credit. Not all products have increased in price. We are basing the credit applied based on the average increase across the DigiCert range of products. Sectigo products have not had any price changes.

Once the order is complete there is the option to download the certificate from the order management page within your account. Within the Certificates section of the order management page is the option to select [Show CA Certs]. Clicking this will reveal the intermediate and root certificates linked to your certificate. [Download Certificate Docs](https://docs.servertastic.com/docs/https-orders#download-certificate)

Due to strict validation requirements set down by all Certificate Authorities wildcard EV certificates are not available from any provider. You can obtain [EV Multi-Domain SSL certificates](https://www.servertastic.com/ssl-multi-domain).