Discussions / FAQs
How do I access the Sectigo Order Checker?
You can view any order placed with Sectigo by clicking the View on Sectigo button on the order management page.
How do I access the DigiCert Guest Portal?
You can access the DigiCert Guest Portal for your order using the link below
Can I reduce the size of my SmarterTools license?
With SmarterMail, SmarterStats and SmarterTrack it is not possible to renew your license for less mailboxes, sites or agents than the current license. Instead you will have to purchase a new key which may cost less than renewing.
DigiCert Product Range Price Increase - 10 JULY 2023
On 1st June 2023 DigiCert increased their prices by an average of 8%. We have absorbed the price increase for the last month while we review all of our pricing. DigiCert product range includes RapidSSL, Geotrust, Thawte and DigiCert.
accidentally got wrong domain cert?
I tried to get a domain certificate for "(mydomain)com". My ISP now tells me the PRIMARY needs to be for "www.(mydomain).com". How can I fix this? Your UI didn't allow me to change the primary/add-on. I've already paid for 2 years, so I just want to get through the process. How to do that? I cancelled the certificate, but now I can't get back to issuing a cert for the "www" version or anything else.
How do I download my intermediate certificate?
Once the order is complete there is the option to download the certificate from the order management page within your account. Within the Certificates section of the order management page is the option to select [Show CA Certs]. Clicking this will reveal the intermediate and root certificates linked to your certificate.
90 day SSL certificates
Has anyone heard anything definite about Google wanting to reduce maximum expiry dates to 90 days for SSL certificates? Sectigo and Digicert are the only companies who have mentioned this so far - nothing from Google officially....
Can't convert CRT to PFX for IIS
Hi,
Facing a 500 Server Error
Hello,