Discussions / FAQs
Why was my order cancelled before it was issued?
There are a few reasons why the order may be cancelled before it was issued.
Not Validated within 90 days
If the order has not been validated within 90 days of placing the order then it will automatically be cancelled.
An email approver was sent to approve the certificate issuance. The email recipient has rejected the issuance and so the order has been cancelled.
Cancelled by User
The order was cancelled by the user either via the order management page or the API
How to restart your order or request a refund
Please refer to the following guidance on how to restart yoru order or request a refund
Restart Order / Request Refund
Orders purchased using points automatically receive a credit for orders cancelled.
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