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How do I access the Sectigo Order Checker?

You can access the Sectigo Order Checker for your order using the link below <https://app.servertastic.com/sectigo-guest-portal> Resellers can provide the whitelabel version of the link to customers.
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How do I access the DigiCert Guest Portal?

You can access the DigiCert Guest Portal for your order using the link below <https://app.servertastic.com/digicert-guest-portal> Resellers can provide the whitelabel version of the link to customers.
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Why was my order cancelled before it was issued?

There are a few reasons why the order may be cancelled before it was issued. **Not Validated within 90 days** If the order has not been validated within 90 days of placing the order then it will automatically be cancelled. **Approver Rejected** An email approver was sent to approve the certificate issuance. The email recipient has rejected the issuance and so the order has been cancelled. **Cancelled by User** The order was cancelled by the user either via the order management page or the API **How to restart your order or request a refund** Please refer to the following guidance on how to restart yoru order or request a refund [Restart Order / Request Refund](https://docs.servertastic.com/docs/cancel-https-order#restart-order) Orders purchased using points automatically receive a credit for orders cancelled.
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Convert Private Key to RSA format

Some hosting systems require the Private key to be in RSA format rather than PEM. You can easily convert these files using OpenSSL. Your private key file will usually start with `-----BEGIN PRIVATE KEY-----` an RSA private key will start with `-----BEGIN RSA PRIVATE KEY-----` To convert your key simply run the following OpenSSL command `openssl rsa -in domain.key -out domain-rsa.key`
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How do I convert a PEM to PFX?

You can achieve this using OpenSSL (Mac OSX includes OpenSSL within Terminal.app) or our converter tool. You should have the following files (Filenames are just for reference) - Your generated CSR (cert.csr) - Your Private Key File (key.pem) - Your SSL certificate provided by the CA (cert.cer) - The Intermediate Certificate provided by the CA (CA.cer) **Servertastic Certificate Converter** You can also use the [Servertastic Certificate Converter](https://tools.servertastic.com/certificate-converter) **OpenSSL Commands** Using OpenSSL run the following command `openssl pkcs12 -export -in cert.cer -inkey key.pem -out certificate.pfx -certfile CA.cer` This should output a certificate.pfx file.