Discussions / FAQs
How do I access the Sectigo Order Checker?
You can view any order placed with Sectigo by clicking the View on Sectigo button on the order management page.
How do I access the DigiCert Guest Portal?
You can access the DigiCert Guest Portal for your order using the link below
How do I download my intermediate certificate?
Once the order is complete there is the option to download the certificate from the order management page within your account. Within the Certificates section of the order management page is the option to select [Show CA Certs]. Clicking this will reveal the intermediate and root certificates linked to your certificate.
Why was my order cancelled before it was issued?
There are a few reasons why the order may be cancelled before it was issued.
Can I get an EV SSL Wildcard Certificate?
Due to strict validation requirements set down by all Certificate Authorities wildcard EV certificates are not available from any provider.
I need a certificate with CA=True or KeyUsage=CertSign
The above key constraints mean that the certificate is allowed to issue signed certificates. It is not possible to purchase a publicly trusted certificate with these constraints from any Certificate Authority.
Convert Private Key to RSA format
Some hosting systems require the Private key to be in RSA format rather than PEM. You can easily convert these files using OpenSSL.
How do I convert a PEM to PFX?
You can achieve this using OpenSSL (Mac OSX includes OpenSSL within Terminal.app) or our converter tool.
CSR does not contain a wildcard domain as expected
SSL Certificate does not work on Parallels Panel (Plesk)?
Once you have installed the certificate in Parallels Panel you need to then assign it to a web site. While managing your domain click