Discussions / FAQs
Can I order a certificate for an Internal Server Name or Private IP?
Posted by Andy Gambles over 3 years ago
DigiCert Product Range Price Increase - 10 JULY 2023
On 1st June 2023 DigiCert increased their prices by an average of 8%. We have absorbed the price increase for the last month while we review all of our pricing. DigiCert product range includes RapidSSL, Geotrust, Thawte and DigiCert.
We increased retail pricing last month and today we will be increasing reseller pricing. While we have been subjected to an 8% increase in pricing we have absorbed some of this and on average our prices have increased 4% on the DigiCert range.
This price increase will be applied today. To compensate resellers with existing points we have applied a 4% credit to all reseller accounts. This has already been applied as a one-off credit.
Not all products have increased in price. We are basing the credit applied based on the average increase across the DigiCert range of products.
Sectigo products have not had any price changes.
Posted by Andy Gambles 10 months ago
Can I reduce the size of my SmarterTools license?
With SmarterMail, SmarterStats and SmarterTrack it is not possible to renew your license for less mailboxes, sites or agents than the current license. Instead you will have to purchase a new key which may cost less than renewing.
Posted by Andy Gambles 8 months ago
How do I access the DigiCert Guest Portal?
You can access the DigiCert Guest Portal for your order using the link below
<https://app.servertastic.com/digicert-guest-portal>
Resellers can provide the whitelabel version of the link to customers.
Posted by Andy Gambles 7 months ago
How do I access the Sectigo Order Checker?
You can view any order placed with Sectigo by clicking the View on Sectigo button on the order management page.
![](https://files.readme.io/f111f7d-view_sectigo.png)
Posted by Andy Gambles 7 months ago