Discussions / FAQs

Due to changes implemented by the CA Browser Forum certificates can only have a maximum validity period of 397 days to be trusted by browsers. You can reissue your certificate multiple times during the life of your certificate plan to obtain the full validity. For more information please see our guide on [Multi-Year HTTPS Certificates](https://docs.servertastic.com/docs/multi-year-https-certificates)

Error can occur when visiting a website even in modern browsers.

This usually means the implementation of SSL on your server is not correct. The error is usually caused by a server side problem which the server administrator will need to investigate. Below are some things we recommend trying. - Ensure that port 443 is open and enabled on your server. This is the standard port for https communications. - If SSL is using a non-standard port then FireFox 3 can sometimes give this error. Ensure SSL is running on port 443. - If using Apache2 check that you are using port 443 for SSL. This can be done by setting the ports.conf file as follows `— clip — Listen 80 Listen 443 https — clip —` - Make sure you do not have more than one SSL certificate sharing the same IP. Please ensure that all SSL certificates utilise their own dedicated IP. - If using Apache2 check your vhost config. Some users have reported changing `<VirtualHost>` to `_default_` resolved the error.

Once the order is complete there is the option to download the certificate from the order management page within your account. Within the Certificates section of the order management page is the option to select [Show CA Certs]. Clicking this will reveal the intermediate and root certificates linked to your certificate. [Download Certificate Docs](https://docs.servertastic.com/docs/https-orders#download-certificate)

On 1st June 2023 DigiCert increased their prices by an average of 8%. We have absorbed the price increase for the last month while we review all of our pricing. DigiCert product range includes RapidSSL, Geotrust, Thawte and DigiCert. We increased retail pricing last month and today we will be increasing reseller pricing. While we have been subjected to an 8% increase in pricing we have absorbed some of this and on average our prices have increased 4% on the DigiCert range. This price increase will be applied today. To compensate resellers with existing points we have applied a 4% credit to all reseller accounts. This has already been applied as a one-off credit. Not all products have increased in price. We are basing the credit applied based on the average increase across the DigiCert range of products. Sectigo products have not had any price changes.