Discussions / FAQs

Due to strict validation requirements set down by all Certificate Authorities wildcard EV certificates are not available from any provider. You can obtain [EV Multi-Domain SSL certificates](https://www.servertastic.com/ssl-multi-domain).

This usually means the implementation of SSL on your server is not correct. The error is usually caused by a server side problem which the server administrator will need to investigate. Below are some things we recommend trying. - Ensure that port 443 is open and enabled on your server. This is the standard port for https communications. - If SSL is using a non-standard port then FireFox 3 can sometimes give this error. Ensure SSL is running on port 443. - If using Apache2 check that you are using port 443 for SSL. This can be done by setting the ports.conf file as follows `— clip — Listen 80 Listen 443 https — clip —` - Make sure you do not have more than one SSL certificate sharing the same IP. Please ensure that all SSL certificates utilise their own dedicated IP. - If using Apache2 check your vhost config. Some users have reported changing `<VirtualHost>` to `_default_` resolved the error.

Once the order is complete there is the option to download the certificate from the order management page within your account. Within the Certificates section of the order management page is the option to select [Show CA Certs]. Clicking this will reveal the intermediate and root certificates linked to your certificate. [Download Certificate Docs](https://docs.servertastic.com/docs/https-orders#download-certificate)