Discussions / FAQs
accidentally got wrong domain cert?
I tried to get a domain certificate for "(mydomain)com". My ISP now tells me the PRIMARY needs to be for "www.(mydomain).com". How can I fix this? Your UI didn't allow me to change the primary/add-on. I've already paid for 2 years, so I just want to get through the process. How to do that? I cancelled the certificate, but now I can't get back to issuing a cert for the "www" version or anything else.
Can I get an EV SSL Wildcard Certificate?
Due to strict validation requirements set down by all Certificate Authorities wildcard EV certificates are not available from any provider.
Why was my order cancelled before it was issued?
There are a few reasons why the order may be cancelled before it was issued.
CSR does not contain a wildcard domain as expected
Sectigo SSL OV - 1 year / 2 year certificates
We usually order Sectigo SSL OV certificates for 1 or 2 years due to the short lived nature of some of our sites and the new guidance for the maximum life of a certificate.
But i can no longer find Sectigo SSL OV for 1 or 2 years, have these been removed?
Why is my certificate is only valid for 1 year but I purchased for multiple years?
Due to changes implemented by the CA Browser Forum certificates can only have a maximum validity period of 397 days to be trusted by browsers.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Error can occur when visiting a website even in modern browsers.
Can I reduce the size of my SmarterTools license?
With SmarterMail, SmarterStats and SmarterTrack it is not possible to renew your license for less mailboxes, sites or agents than the current license. Instead you will have to purchase a new key which may cost less than renewing.
How do I access the Sectigo Order Checker?
You can view any order placed with Sectigo by clicking the View on Sectigo button on the order management page.
ssl_error_rx_record_too_long
This usually means the implementation of SSL on your server is not correct. The error is usually caused by a server side problem which the server administrator will need to investigate.