Following user requests we have added a new API parameter exclude_addon to the place request.

This only applies to non multi-domain orders.

Behaviour when exclude_addon=0 or is not set.

If your CSR domain does not start with www then the system will automatically create a no cost addon SAN to include the www.

If your CSR domain starts with www then the system will automatically create a no cost addon SAN for the base domain.

Behaviour when exclude_addon=1 is set

The CSR domain will be the only domain included in the order.

DigiCert has announced the removal of 4, 5 and 6 year certificate plans. These have been removed for retail customers immediately. They will become unavailable for resellers after 06 OCTOBER 2023.

Any orders generated for 4, 5 or 6 year certificate plans not processed by 31 OCTOBER 2023 will not be fulfilled and should be cancelled for a refund.

Any existing 4, 5 or 6 year certificate plans issued before 31 OCTOBER 2023 will remain valid and can be reissued an unlimited number of times during the plan term.

The following products are affected by this change.

• RapidSSL
• QuickSSL Premium
• True BusinessID
• Secure Site
• Secure Site Pro

The DigiCert system has been unreliable at present in obtaining the DCV validation string for FILE and DNS entries. We have deployed an update in an attempt to retry to obtain this information where the original call has failed. We will continue to monitor.

From 31 September 2023 api2.servertastic.com will issue a 410 - Gone result. Please ensure you update your resources to utilise api.servertastic.com/v2/

The new Feature Request and Feedback system is live for customers. This will be used to show what we are currently working on, requests made by customers and the current product roadmap. Take a look and make any requests https://product.servertastic.com

Added additional validation to the CSR key size checking as part of the order process to reduce errors when submitting orders. Supported Key sizes are RSA2048, RSA3072, RSA4096, p-256, p-384

Users will notice when logging out a confirmation page will now be presented. This is to improve security around the logout process and prevent accidental logouts.

The support ticket system has been updated. Any customers having issues accessing the system should first attempt a hard refresh in browser. All existing support tickets have been imported.

We are aware of a number of issues regarding SSL certificates and the status of orders. This is now being resolved and will be fixed within the hour.

Sorry for the inconvenience.

We are aware that there have been a few issues over the last month with Sectigo orders. This is mainly due to Sectigo having essential maintenance works. We are under the impression that this will become less frequent moving forward.

Thank you for your continued patience.